Shipping & Returns
General Order Information
- Please note: Orders cannot be changed, modified, or canceled after checkout.
- Only one discount code may be used per order.
- If you use a discount code of 30% or more, the items that the code covers are FINAL SALE and cannot be returned.
- If you have questions regarding items prior to placing your order, or are having technical issues with ordering, please email@example.com for assistance.
• Please send an email to firstname.lastname@example.org to initiate a return after verifying that it meets the full return policy.
• All returned items must still have the ORIGINAL TAGS.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn, it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
•Please allow up to 2 business days upon receipt of return for store credit to be issued.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
***DEFECTIVE/DAMAGED ITEMS PROCESS***
• If you have received an item with any problems or defects, please contact Wild Roan Co. within 4 days to inform us of the issue.
- Take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your account, order number, and name of the item
- Upon receipt of the damaged/defective item, we will issue a full refund, minus original shipping fees, to the original payment method used. Please note that we are not responsible for items damaged in transit, but can assist in filing a USPS claim if needed.
Orders are shipped within 1-2 business days, unless an item is marked as PREORDER. PLEASE REVIEW PREORDER SHIP DATE IN PRODUCT DESCRIPTION.
Wild Roan Co. is not responsible for:
- Delays with USPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service is responsible once we ship packages.
Wild Roan Co. is NOT responsible for a package that is not delivered within the shipping times as we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customer to make sure that she or he enters the shipping address correctly. Wild Roan Co. is not responsible for a package that is shipped back due to an incorrect address.
PLEASE MAIL RETURNS TO:
Wild Roan Co.
934 10th Rd.
Thank you for shopping small!